I have designed and built my own computer more than one time in my life. At work, I have used the Dell systems that were given to me to use, and had to deal with the issues that arise when they fail. I wanted to stop and give a few words about their support that I think aren't taken into consideratoin most of the time.
1. They're online support is about the best thing I have ever had to deal with. Today, one of our internal customers had an issue with their monitor. I hopped on to support.dell.com and chatted with a technican who arranged for me to get a replacement as soon as tomorrow without even picking up the phone and having to wait on hold. He was even nice enough to email the transcript of our conversation for my records so I knew when everything was coming in.
2. Overnight turnaround on your replacement parts making down time non-existant. I am not totally sure if this is offered on all systems, but the laptop and desktop market require this kind of speed the workforcce in motion. With IBM/Lenovo, we have had some serious delays -- which is better now that before, but I would still put my money on Dell.
3. I love the hardware. For some reason, the Dell's that I have had seem to plug away though things much faster than the 'homebuilt' or 'frankenstein' systems that I had been building. Maybe it was the large amount of RAM they are putting in these things now-a-days, but I am still overwhelmed that my home built systems crawls in comparison. Time to redesign.
Anyways, that's my two cents on Dell support. Two thumbs way up, and I hope to own another Dell soon.
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